[
  {
    "id": "change_of_address_request",
    "name": "Change of Address Request",
    "category": "Alert",
    "can_create": false,
    "resolutions": [
      "Updated without cost changes",
      "Updated with additional costs",
      "Address could not be changed",
      "Returned to Sender"
    ]
  },
  {
    "id": "customs_information_required",
    "name": "Customs Information Required",
    "category": "Action Required",
    "can_create": false,
    "resolutions": [
      "EEI Form Submitted"
    ]
  },
  {
    "id": "damaged_items",
    "name": "Damaged Items",
    "category": "Alert",
    "can_create": false,
    "resolutions": [
      "Repair",
      "Total Loss",
      "Partial Loss"
    ]
  },
  {
    "id": "direct_payment_required",
    "name": "Direct Payment Required",
    "category": "Action Required",
    "can_create": false,
    "resolutions": [
      "Balance Cleared"
    ]
  },
  {
    "id": "held_at_customs",
    "name": "Held at Customs",
    "category": "Action Required",
    "can_create": false,
    "resolutions": [
      "Cleared Customs",
      "Returned to Sender"
    ]
  },
  {
    "id": "inaccurate_object_details",
    "name": "Inaccurate Object Details",
    "category": "Action Required",
    "can_create": false,
    "resolutions": [
      "Updated without cost changes",
      "Updated with additional costs"
    ]
  },
  {
    "id": "incorrect_address",
    "name": "Incorrect Address",
    "category": "Action Required",
    "can_create": false,
    "resolutions": [
      "Origin Location Updated w/o Cost Changes",
      "Origin Location Updated w/ Additional Costs",
      "Destination Location Updated w/o Cost Changes",
      "Destination Location Updated w/ Additional Costs"
    ]
  },
  {
    "id": "lost_in_transit",
    "name": "Lost in Transit",
    "category": "Alert",
    "can_create": false,
    "resolutions": [
      "Found",
      "Permanently Lost"
    ]
  },
  {
    "id": "not_ready_for_delivery",
    "name": "Not Ready for Delivery",
    "category": "Action Required",
    "can_create": false,
    "resolutions": [
      "Delivery Rescheduled",
      "Returned to Sender"
    ]
  },
  {
    "id": "not_ready_for_release",
    "name": "Not Ready for Release",
    "category": "Action Required",
    "can_create": false,
    "resolutions": [
      "Collection Rescheduled"
    ]
  },
  {
    "id": "other",
    "name": "Other",
    "category": "Alert",
    "can_create": false,
    "resolutions": []
  },
  {
    "id": "prepayment_required",
    "name": "Prepayment Required",
    "category": "Action Required",
    "can_create": false,
    "resolutions": [
      "Balance Cleared"
    ]
  },
  {
    "id": "requested_hold_to_collect",
    "name": "Requested Hold to Collect",
    "category": "Shipment Hold",
    "can_create": true,
    "resolutions": [
      "Collection Rescheduled"
    ]
  },
  {
    "id": "requested_hold_to_deliver",
    "name": "Requested Hold to Deliver",
    "category": "Shipment Hold",
    "can_create": false,
    "resolutions": [
      "Delivery Rescheduled",
      "Returned to Sender"
    ]
  },
  {
    "id": "wrong_item",
    "name": "Wrong Item",
    "category": "Alert",
    "can_create": false,
    "resolutions": [
      "Correct Items Delivered"
    ]
  }
]